i am well aware that she still needs to apologize, but she who spent months and years internalizing that same book has absorbed the idea that everything is so thouroughly in Hashem’s hands that all she needs to do is sit and smile about it and pass on those words to others. There needs to be more with that. Trying to sell emunah and bitachon as an elixir that “frees you of pain and suffering” is invalidating all the pain of the people you are speaking to. That level of painlessness is so high up there that it is a dream.
Teaching the importance of emunah and bitachon needs to validate the pain and suffering, but at the same time explain the importance and benefit of perspective. Know that your pain is for a purpose and that there is always a bigger picture. Know that if you had clarity you would be free of this pain. Know that you are never alone in your suffering because Gd has only given you that which He KNOWS is to your benefit. Know these things and strive for clarity which will bring peace of mind. That is sooo much different than humming a mantra that your pain is all an illusion because everything is good.