I am no expert in Chasidus, but I believe they see the Rebbe as an intermediate, a pipeline, so to speak, that brings the tefillos to Hashem. To use an inadequate analogy, it would be like asking the CEO’s personal secretary to put your call right through to the boss, as opposed to going through the regular switchboard. It’s not a great analogy though, because unlike the CEO example, a regular person can “get through” to Hashem without any help also.
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