Seems like the OP just copy/pasted one of the messages that were circulating on social media and chat groups, I do not think that the OP actually asked the CR any of those questions.
While I agree that some questions are not on target, there are many issues and unanswered questions.
For one, why do they call 911? weren’t they boasting in news articles and interviews about one year ago about their affiliation with East Midwood ambulance? what happened with the senior care relationship? do they call 911 instead of the patient or their family members??
If their only resource for transporting acutely ill patients and getting advanced life support to the patients location from FDNY (911), why don’t they explain this very important fact on their website, so that in case of a real emergency one should call 911 first and only if anyone wants their service, which seems like a bridge until EMS arrives, to contact EN. Otherwise precious time is wasted when the EN dispatcher has to collect vital information then pass it one as a 3rd party to the 911 call center.