Reply To: Wait time in Dr.’s office

Frankly , in my office I try to run on time and am fairly good about it. Rarely more then five to 10 min late.
But those days when I’m backed up can almost always be blamed on patients .
Either patients coming late , or new patients not coming early to fill out paperwork and then the alloted appointment time passes while their info gets entered and now they are into someone else’s time.
As for emergencies, it’s nice to say to leave time in the schedule for them but by definition they are impossible to predict. Do I leave two slots a day? What about days with six emergencies? What about days with none? Whose paying for those empty slots ? What about all those annoyed patients who desperately wanted an appointment asap but I told them we were full when we really weren’t?
Get where I’m going with this?
Old business adage . You can’t have all three of the trinity of price, service and skill. But in healthcare everyone wants all three and hates on us providers when we don’t provide it.