Apple is notorious for refusing to repair anything older than the latest model product. She has no recourse. They will push you to spend hundreds on a new iPhone or Mac Book, even if it’s only a minor fix. Since it’s not under warranty, there are computer and cell phone repair shops not licensed by Apple that should be able to help. If you’re in NYC, there’s a well known repair shop near Greenwich Village called The Rossman Group that fix iPhones and other Apple products.
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