Syag, we ask tzadikim (and malachim) to intercede on our behalf TO Hashem, that He should grant our requests. Kotlarsky said that the rebbe should “grant our requests” – him looking down from shomayim is not the issue here, as any good Jew looks down from shomayim at times when they are permitted to do so (a descendent’s wedding, etc). I think you may have missed that part in the statement he made. He also said it in front of thousands of shluchim; representatives of chabad literally all over the world.
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