Many people dabble in shidduchim as well as shadchanim. And many, many hours as well as stress and frustrations goes into working on a shidduch. It is stressful and frustrating on both ends, whether you are the “shadchanim” or whether you are the families. On the one had shadchanim usually don’t get paid their shadchanis unless there is a match. That means many, many hours of work and effort put in on your behalf and disappointment at the end. Not because they didn’t make the money, because they didn’t make the match. And then of course there is the disappointment of the family as well.
So please try to look at things from both perspectives. The shidduch process is a very difficult one that when handled with sensitivity and yiras shamayim leads to tremendous simcha. When you say “you get what you pay for” it is a very awkward comment. Everyone is mechuyav to pay their shadchan whether it was their friends that set them up, a neighbor, a stranger or a professional shadchan. No one knows who their sheliach will be. And we have all found out on many occasions that Hashem works in mysterious ways and sometimes has a very interesting sense of humor.