Have your wife shop elsewhere, better safe than sorry.
Going to a rav is likely pointless and so is talking with the manager. This is sadly often the case that the rav of a chessed organization feels bad for the shlepper who already messed up other companies and asked the owner to hire the bulvan to be a m-e-n-eger, sohis esteem will rise in his wife’s eyes. Stay away and have your friends watch out too.