ronrsr, my dear friend, the retailer has a stated return policy that they advised the customer PRIOR to the sale that the retailer remains bound to. Best Buy was obligated to accept Pashuteh Yid’s return — even opened — as an open package fell within it stated acceptable return policy. Since BB denied PY the ability to return the product under the printed conditions of BB’s return policy, clearly a charge back would have been both proper and successful. (Charge-backs are generally stacked in the credit card holders favor of winning.)
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