I was Boruch Hashem zoche to make a number of shidduchim.They all have beautiful families,ka”h.One of the reasons I had to stop was because DOING THE JOB RIGHT is a full-time job,without exaggeration.Iy”h,when my own kids are all grown up and married,I look forward to resuming.
It takes time to be in touch with all the people involved in a timely fashion.Shadchonim who leave everybody hanging are a source of great frustration for daters and their families.Sometimes doctors and rabbonim need to be consulted.Sometimes Dor Yeshorim has delays.It gets involved.
Also,if I thought an oft-rejected guy/girl would be devastated by yet another “no”,I tried to have another RELEVANT(not random)date lined up,so I could say,”You know,the girl/boy didn’t see this going long-term,but I actually have another wonderful date for you.In fact,they already agreed…”
A SHADCHAN WHO CARES ABOUT EVERYONE’S FEELINGS CAN HAVE THE PHONE GLUED TO HER EAR ALL DAY.
Therefore,try to take it easy in your harsh judgments of shadchonim out there,because most of them are probably trying their best.