many 13th avenue places will NOT make it here. refuse to exchange, take back. Got an expensive gift from one of the fancy home and kitchen gadgets stores, went back with it unopened, she looked up and knew the name and number of purchaser, and after all verification she said she wont exchange or anything else. I explained I had no use for it. her CS made me clear I will never walk into that store again. Love NYC stores, where exchange/ returns are hassle free. I dont belive in abusing a return policy, but I do appreciate good customer service policy, hard to find in Brooklyn. If you had a different experience, please share!
Menu