Sadly, that’s the way it is in customer service in general.
I used to work as a customer service rep for a major electronics company. I can guarantee you that whatever went wrong with your order — the item’s broken, the wrong item was packed, the product didn’t do what the manufacturer said it does, the salesman made an error in describing the product — whatever it is — I didn’t do it. I’m here to *help you* fix the problem, and yelling at me doesn’t make me want to go “the extra mile” for you. I understand you have a legitimate complaint and that you’re upset that your order did not go as planned, but taking it out verbally on me will do you no good.
Thank heavens I no longer do that.
The Wolf