Personally, I don’t mind holding if it’s really just a few seconds. When I get a click, I usually take it and notify the person that I’m on the other line and I’ll be happy to call them back as soon as I hang up. The reason for this is simply because when I need to get through to someone and nobody picks up, it can get quite frustrating – this way, the caller understands the situation and (hopefully) nobody is hurt
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