I dont know what state you live in, but every state has an agency that regulates and oversees banks. In NY it is the Department of Financial Services http://www.dfs.ny.gov/ whatever state you live in there is surely a similar agency that you can reach out to for guidance and to file a complaint. Banks are also federally regulated and if you want to pursue something against them on the federal level, call the office of your local congressman for the appropriate department within which agency to speak with and possibly file a complaint, if that is where you want to go.
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