yungerman1 – not fair. A hotzolo guy should answer because he can do something about it and seconds matter. I can’t answer the phone on shabbos when a relative is ill unless there is something specific I can do to help. And in the case of the wife in labor, if you can’t wait the three minutes for him to finish davening, you should call hotzola instead. And then the hotzola guy can stop by the shul and tap you on the shoulder.
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