I have my phone/internet line w/ Matzavnet. The technicians were not able for some odd reason to help me out. They told me to call the company from my printer/fax machine. Well, I’ve been on the phone w/ them this past wk. for quite some time. Part of my problem is, is that when I call them, I need to call from my cell phone cause both my reg phone & my fax line go on the same line. If they need me to do certain functions on the machine & then do a test fax, so I cannot call them on my reg. phone. So I call them from my cell phone & no matter whether it was just charged or if it’s still in the charger, but, I still many times lose my calls. So I need to keep calling them back & then I wind up speaking each time to a different tech. representative & even though they have the notes from the previous rep., I still need to go over w/ them my problem w/ my fax machine. So the first couple of reps. were telling me that I needed a new one. Then the other ones were telling me that the phone jack that goes from the back of the fax mach. has to lead to a wall jack. However, although mine was in a phone jack, but it wasn’t in a wall jack. So the guy told me to get a longer phone jack. Well I finally got a much longer one & since I already have a diff. wire connected to the jack in the wall, so I put that double jack piece into the wall jack & put both of the jacks into it, but I still have a problem w/ it. In order for me to speak w/ the co., I need to wait now until Monday to speak w/ them-they’re not open on Sunday.
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