OK, slow down everyone it works both ways and courtesy and etiquette is required on both sides. And it doesn’t only apply to Yeshivas it applies to any and all situations. Firstly callers can be upset and frustrated when calling about and urgent situation so please try to remain calm and understand that
1. You are not the only one calling in with an urgent matter and the person answering the phone is not responsible for your issue.
2. You are not their only client and the person answering the phone might not know who you are.
3. Just because YOU think and feel that your issue deserves immediate attention, the person you wish to speak to might not feel the same way and the person answering the phone does not have control of that situation. The more courteous you are the more that person will be willing to move you along the chain.
4. When answering a call, you have no idea who is on the other end. That client may be extremely important to the organization.
5. That client’s situation may be urgent or costly.
6. It might even be your boss calling in.
So whether your making the call or answering the call, it is of the utmost importance to be as courteous as possible. State your name clearly. Ask who you are speaking to and write down that information!! If the person you are requesting to speak to is not available ask if they have voice mail. Leave a message with the person that answered the phone and then asked to be transferred to voicemail.
When you call back ask for the same person you spoke to earlier. Remind them that you called earlier and what time it was. Aske if the person you tried to reach picked up their messages. If not ask if there is someone else that could help you. If you wish to wait for the original person that is your choice. You can ask to be transferred to voicemail again. And again please remember that the person who answers the phone has absolutely no control over whether the person you wish to speak to will return your call or not. It is also your choice to ask for an appointment to meet in person.