OK, I’ll respond in earnest (WHAT?!?)
I once wrote someone a really moving piece, a nechamah for the difficult time she was going through. She really thanked me for it. (too personal, don’t want to disclose here).
I also once came to be menachem a father who had lost a darling daughter r”l, and said that while I cannot fathom nor feel his pain, I’m there just to share in his grief. I expanded on this a bit, I said other soothing, comforting thoughts. He appreciated it, he actually thanked me afterwards.
There’s a slight advantage over writing, where one has time to properly compose thoughts, emotions, feelings properly into coherent sentences. When talking one cannot edit, delete or rearrange.
Some people have a knack for always saying the right thing at the right time – ???? ???? ????? ??? ???? ????? ?? ???. A true happiness to be able to accomplish such a feat. No, I’m not NEAR that.