I didn’t read every post here. I skimmed through some of them, and would like to share my thoughts.
In a hospital, as in every place, there are both good and bad workers. I’ve had good stories and bad stories, within the same hospital, sometimes even on the same day!
Once, I had to call Hatzalah for my wife. She was taken to the hospital, and it turned out she had an issue which, besides being potentially fatal, can sometimes cause excruciating pain. During the night, the pain got really bad. We paged the nurse as soon as it started. It took a while, and the nurse didn’t come – the medical tech (I believe that’s the title) came. She was absolutely nasty to my wife. My wife was crying from the pain, and the tech told her to stop being a baby, and just tell her what was wrong. I told the tech my wife couldn’t really speak, and I’d tell her what it was. She turned to me, and said, “Shut up, I want to hear it from her. Not from you.” I promptly told her to leave the room before I physically threw her out, and I want a different person on my wife’s case. I told the nurse what happened. She told me the techs didn’t work for the hospital, they worked for an agency the hospital contracted with. They switched around different areas so much that they never got punished for bad service, because they never got multiple complaints – they weren’t in one place long enough for it! The hospital ignored complaints because they knew they’d be gone soon.
The nurse said she’d personally take care of my wife, and wouldn’t send a tech anymore. The nurse was absolutely wonderful! She was attentive, caring, and took excellent care of my wife for the few days she had to be in the hospital.
A poster mentioned Mt. Sinai. I also must comment that my twins were born there. Even though we lived in NJ, we went there, because they have the best NICU in the area, and the pregnancy was difficult. Sure enough, our twins were preemies, and needed the NICU. The staff in the L&D ward where my wife was on bed rest for a while was amazing. After our kids were born, the NICU staff was even better. B”H our kids are doing amazing, and we still have a tremendous amount of hakaras hatov to Mt. Sinai hospital for all they did for us.