The issue with Yaakov was that people were trying to console him for Yosef’s death and since Yosef wasn’t dead, he couldn’t be consoled for his death. With Parshas Nachamu, Hashem is not trying to console us for our “dead connection; rather He is consoling us by telling us that it is not dead. Likewise, if Yaakov Avinu had been told that Yosef was really not dead, that would have brought him consolation.
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