BS”D
Which reminds me of why I do not and will not own a Dell.
I went back to the US for 2 years in 05-07 and the first thing I needed to do was to buy a computer. I had a hard disk drive with me from Russia and wanted to install it in the new machine myself and was worried about the warranty:
Dell service in India: Hello, my name is Sam (my first thought – no, I know your name is Rajesh but who cares). How may I help you?
Me: I want to buy the Dell Dimension whatever model it was but I have a question about the warranty.
Sam (before I have a chance to finish): Yes, we have very good warranty curry flavored with lamb.
Me: continuing: I have a disk drive of my own that I would like to install once I get the computer. May I do it without voiding the warranty?
Sam: Ah, our disk drives are protected and lubricated with my grandmother’s magic vindaloo paste>
Me (slightly fed up): No, Sam, I want to know if I void the warranty by opening the case and installing my own backup disk drive, not what flavors of disk drive you offer.
Sam: Ah, so you would like my grandmother’s recipe for vindaloo. Well, you take curry powder, muriatic acid, a leg of lamb and some yogurt and cook them all together on high flame for three hours.
Me (by then realizing Dell has no service but trying again anyway): Sam, I make my own vindaloo because I can’t eat lamb and milk together. But I am asking about warranties, not vindaloo.
Sam: Ah, well, have a nice day, sir. Today our cafe serves only vindaloo made with lamb and yogurt. Maybe tomorrow we serve disk drive vindaloo.
Me: Sam, thank you very much for your help but I will make my own vindaloo and get an H-P (which I did and their Indian service dept was great and even helped me take care of something that was my own fault and involved my foolhardy use of trial software). The Dell clowns also approved me for credit but never sent me their card or any other papers.
Sam: Thank you for calling Delhi Vindaloo Cafe – I mean Dell Customer Service.
Me (to myself)..now how do you say schlemiel in Hindu again…..Bye-bye, Sam!