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Aside from the legalities about the requirements to call ACS, one must be realistic. There has probably never been, anywhere in the world, or throughout history, a government agency as inept as ACS. We are often exposed to stories of where they were brought into a case that required true intervention, but never accomplished it effectively, damaging children. They have also needlessly traumatized countless families, treating them like criminals for absolutely nothing. I have witnessed both. The only thing I would hope is that ACS gets some sort of external audit, and that the logical conclusion is that it is dismantled, to be replaced by a new agency with competence. Wishful thinking.