I agree with WTP. I think that the person in this story needs to get a new LOR. Maybe he should try for a NLOR (non-local Orthodox Rabbi). The term LOR has always bothered me. It sounds like people are choosing Rabbis based on their proximity. And since most Jews in the world do not live in such close proximity to Talmidei Chachamim, they really should be looking for NLOR’s, IMHO.
And even for those of us who do live in close proximity to Talmidei Chachamim, one still should not choose a Rav based on proximity. Especially in today’s day and age when it’s really not necessary.
It is important to remember that all that being a Rabbi means is that he has semicha. As I have mentioned previously, having semicha nowadays is often pretty meaningless. There are thousands of people with semicha, and the vast majority are not qualified to answer sheilas or give aitza. Or there may be many who can answer certain types of questions but not others.
Any time you get an answer that doesn’t sit well with you, take it to someone else. And don’t decide that someone is your Rav until you have spoken to them enough and feel comfortable with their answers. And even then, it is important to realize that you are unlikely to find one Rav who is qualified to answer every type of question. You may find that you need one Rav for halacha and another for hashkafa and another for personal advice. And you may need to go to different Rabbanim for different categories in halacha.