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i dont know too much about EN but my wife works as a nurse delivering babies.
Now take a scenario where Suri (fiction name) is in middle baking challahs and the dough is rising . The phone rings and EN dispatcher is requesting emergency for a women in labor. By the way Suri lives on 18th ave and 49 th street and the call is for 11th ave. and 57th street.
Suri drops everything she does throws her sheitel on her head and out the door she runs.
Of course Sanitation is doing her block and she has to wait 9-12 minutes to get out her block. Suri calls dispatcher and dispatcher in meantime is calling few other volunteers.
By the time Suri gets to the home there is a Baby boy born and already in Hatzoloh ambulance being transported to Maimoneedes hospital.
Dispatcher phones my wife Suri thanking her for her support and of course i went to Shloimys and bought fresh challas for shabbos because the dough grew so big and fell over the counter to a dirty floor.
What i believe should of been done is…EN Dispatcher should work with Hatzoloh and announce a birth call on its system. Hatz should be notified to pick up Suri and have members on scene before Suri can arrive. Once Suri arrives she takes over and has Hatzoloh ready for any assistance she requests.
If Suri feels she can not under take this emergency she turns reponsibility over to Hatzolah .
Hatzoloh is the fastest and 100 % reliable.
2nd altternative is call 911 and Fire dept. will be there in 4-5 minutes and let Johnny,Franky,Freddy do the delivery and wait 1/2 hour for ambulance to arrive and transport patient and baby to hospital.