I don’t fully understand the specifics of your situation, but would suggest writing a coherent letter detailing the situation to the consumer relations department of both Best Buy and AT&T. I would send a copy of the letter to both the office of the CEO of both companies as well. I still remember laughing at my coworker Irv when he called the office of Eckhard Pfeiffer the president of Compaq Computers (yes, 20 years later I remember how I laughed and told him he was nuts) and less than 2 weeks later a resolution was forthcoming (and yes, 20 years later, I still remember how Irv laughed at me). What do you have to lose? As for the collection agency, tell them you contest the claim against you.
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