This doesn’t change anything unless there is an investigation. According the the Halachos Of Chazaka (status quo), a one person testifying isn’t enough and doesn’t change the current chazaka of that program from muter unless proven by two witnesses or valid evidence (Chipotle cameras). Once there is evidence or two witnesses, halachically the chazaka of the hecksher (certification of kosher) is turned into non-kosher making it ossur (forbidden) for ANY person that stays in the program to eat anything there.
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