Reply To: Deducting Stars in Your Online Review: What is Proper Consumer Practice?

Again…the context is crucial. If the OP is referencing an innocent mistake in a transaction with a known frum yid that may be easily corrected by the merchant (refund or otherwise) than obviously a critical comment/deducting a “star” is inappropriate under any scenario. End of story. However, this scenario accounts for a small percentage of online commerce and there are practical limits to what a buyer knows about the seller and in many cases there are scams that warrant a negative response.