I used to work in insurance. I had to read the vulgar or poorly written letters from hospital billing staff because they couldn’t figure out how to follow universal coding rules. I also learned that some bills sent to patients are not allowed and violate their contracts, or simply, you are not obligated to pay.
Since then, I can’t go to a place without getting into an argument with these folks. Just this month I went to a doctor whose front office staff decided to bill me differently. I asked if they changed the rules, or if they just weren’t following the rules for 8 months. I was taken aside, where the woman ran down a pre-written list of excuses blaming everyone and everything, asking if I want to see the contract I signed (the one they never followed), and how “confusing” it is (I said repeatedly it is not “confusing”).
At the end of all of this, it was never answered if they changed their procedures, or if they did it wrong for months. The answer is clear, but not to them, who blamed their new staff for something the odd staff did. But they are not Jews.
I dread getting involved in the system in any capacity. I can go on for 300 pages.
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