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@Gadolhadorah
At these hospital owned practices (in this case Yale) the doctors have no say in how the office runs, they are merely employees. My primary care physician has told us he cannot stand the office help and is forbidden to tell they what to do, how to do their jobs, etc.
He hates the system, I have more than once offered to set him up in private practice, rent free for the first five years in a building I bought that was medical offices. He told me that he was afraid of going in his own, as the insurance company search engines for ‘find a doctor’ show all the hospital owned practices first.
In the past 5 years every single one of our doctors has sold their practices to either Yale or Hartford Health. Mrs, CTL wanted to change her doctor to one affiliated with a small suburban hospital but was told he does not have admitting privileges in the New Haven and Bridgeport which are all owned by Yale or Hartford Health.