Last year I made Pesach the first time, (like so many other relatively newlyweds. It was my third Pesach since I got married) I bought two pounds of Israeli machine Matzah when that was all that was available, then I bought four pounds of an Israeli hand matzah when that became available, my in-laws sent two pounds of local hand matzah, and my parents sent a Ukrainian box that contained exactly six matzahs.
The only boxes that had any whole matzah were the local, the Ukrainian, and the machine matzah.
That does not indicate that everyone who bought Israeli hand matzah had broken matzah, but a lot of people are not interested in the necessary trial and error.
Additionally, if you like you matzah thin, it is virtually impossible to ship thin matzah without most or all of it crumbling.
When NPGS in Lakewood started importing hand matzah from Israel more than a decade ago, they discovered after the first year, and now the matzah they import is as thick as ( and tastes like) a piece of plywood.
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