Interesting thread topic.
I imagine as far as the actual halacha of what’s acceptable there’s a percentage, similar to how much sediment is allowed in a wine or oil barrel, and under which conditions of sale must it be free of sediment.
With hand shmura matza, I expect there may be some broken and even a couple slightly burned, but more than that seems (to me) to be excessive. Also, a box that costs $13.99 a pound I’d expect to have fewer perfect matzos than a premium brand sold for a lot more money. Even the “best” brand of matza is going to have some broken, and the law of averages says someone may end up with a mostly broken box simply because of rough handling by the delivery people, shippers, or other customers handling the box. If matza is sold at a premium with the explicit statement that the only broken pieces will be those included to round the weight up to a pound, that would presumably obligate the seller to replace any shevarim. As far as the bakery deliberately including broken matza, I don’t know what’s OK or how much is OK – that’s a shaila for people more knowledgeable than yours truly.
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