ExCTL > Long term good tenants are the key to financial sucess as a landlord, turnover is a killer.
Your system looks pretty good and ehrliche. I presume your rentals are in CT residential area. Many people have a little different situation when renting out in metropolitan areas where most renters are moving in/out every year. I am not complaining – as this takes more effort but also pays better. It becomes harder to be nice to renters – as they move out anyway 🙂 I guess it increases a sechar for being nice. So, you got to go a fine line. We usually pay for the first case new tenants do something stupid, just pointing them to the lease item they violated. Some interpret this as weakness and repeat the same thing next week. We then tell them what the repairs they need to do and, as a favor to them, we can recommend a cheaper repairman. This usually works. This is a business extension of great Jewish poet Henrich Heine musing in his dairies – “it is impossible to live if you don’t trust anyone. but if you trust everyone all the time, you’ll be taken advantage of. You can live reasonably if you simply do not let the same person cheat you second time”. I don’t think Heine thought of broken fixtures, but it seems to work.