This summer, while on vacation I took my wife and kids to the same restaurant we always go to while vacationing in that area.
I felt my kids were old enough this time to explain why I always take them to the same place.
Many years ago, when I was still single, my friends and I went to that same restaurant to eat. We each ordered what we wanted then went to a table to sit and schmooze while we waited for our food to be ready. When our food was ready one of us got up to pick it up from the front.
On the way back to the table he tripped and all the food, including the fries and soda, went all over the floor. The cashier called someone to clean the floor while my friend sheepishly walked to the front to place everyone’s order again.
The owner came out from the back and told the cashier not to charge him for the replacement. As much as he argued the owner stuck to his decision.
“This is my restaurant and I’m going to do whatever it takes to make sure that everyone who leaves has a positive memory of their meal.”