When I was single, I bought a twin bed. Two years later, I called the same store to get a bed for my husband. I told them I was coming back so that the beds would match.
Lo and behold, the box springs didn’t match. So I called. I was constantly put on hold, told they would call me back etc. This went on for almost 2 years. Yes, I was a new kallah living with two different height beds.
Finally, my mother called up someone influential (a local mayor) who was connected to the store and they replaced the box spring.
Moral of the story? Always pay by credit card.