Why in the world should I ever shop here again if they have such crazy policies?
I ask myself the same thing.
I just decided that the the one thing I buy for my kids in a frum owned store, shoes (besides for food) I will stop buying bl”n. The supposedly good quality shoes I pay full price on (believe me, this goes against my nature) usually don’t last a full season. And if they do, they look they they went through a war zone.
Here’s what happend this time that made me say, zeh hu. I paid full price on supposedly good shoes. And what did I get? Garbage. The shoes didn’t last for one full month.
No, the shoe store owner did not supply us with new shoes, even though I saw other torn shoes from this company lying on the counter. Obviously they were returned because they were defective.
Now I’m not saying all the frum shoe store owners don’t give good service and maybe I even feel bad the owner who would lose all his money would he give new shoes for free for all of the people whose shoes got torn. But why would I keep on going back and spending good money for shoes that tear before the season is over?