isn’t that supposed to be a good thing? Shouldn’t stores be doing what they can to increase the number of customers?
Wolf, Yes, that’s exactly my point. I was suggesting that small Jewish retailers ought to implement that successful strategy. What did you think I meant??
Incidentally, I would posit that if more Jews would be makpid to purhase from Jewish stores then the profits would go up allowing stores to increase their profits and institute better return policies.
Ben Levi, IMHO, I think it needs to work the other way — that the Jewish retailers liberalize their return (and customer service) policies, and that will draw more customers and increase profit. The point is that the customers currently already have alternative choices with easier return policies, and as a practical matter for the Jewish retailers to compete they have to match that.