I already posted this story in a different thread but I’ll post it again for the benefit of those who haven’t seen it.
When I was single I went on vacation with a few friends. For lunch one day we went out to a fast food restaurant to eat. After ordering we found a table to sit at while waiting for our food to be ready.
The cashier called out to us that our meal was ready and one friend went to pick up the food. On the way back he tripped over a kid and the food went flying.
He sheepishly went to the front to order the food all over again and ask for a mop and broom to clean up the mess.
The owner, who must have been watching from the back, came out and told him not to worry about cleaning it up. He then told the cashier to replace everything for free. My friend insisted on paying saying that the owner shouldn’t take a loss since it wasn’t his fault.
“It’s my restaurant”, said the owner, “I want everyone who comes in to leave with positive memories”.
It’s been about ten years since the story happened, yet I still try to go back and patronize the establishment whenever I am nearby.