When I am that agitated and call Customer Service, I immediately tell the rep the following: I apologize in advance, because I am very upset, and I KNOW that my complaint has nothing whatsoever to do with you and is not your fault. But I am really angry about X,Y, and Z, and you are the one answering the phone
Oomis, I think we are twins separated at birth. I do the same thing. 🙂