Reply To: I did not sign up to be a punching bag

The Goq – Yes you are right, you do not deserve to get yelled at. However the callers are not yelling at you, and therefor I would not consider it that you are getting *abused*. When the caller is yelling it is not at you, and you should not take it personally, they are merely yelling at the person you stand for! If the person you work for faulted the customer calling in, the customer has all rights in being upset at the person tha faulted them, thus being they are just giving you the message to pass on to the higher ranks!l