Reply To: Return Policies

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#786563
bezalel
Participant

There are stores-companies that have amazing return policies, like – “any reason, anytime” (Lands End for example). Now would it be considered taking advantage of the policy if one is to return an item to get a new size, or just to get a new one… Or, is the policy truly any reason anytime?

It is impotant to read the actual policy when deciding to make a return. I had a Lands End shirt that after 6 years was getting worn through on the sleeves so I decided that I would exchange it. When I read the actual policy:

If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.

I realizied that the shirt had exceeded my expectations and I was actually satisfied with it. I did not go through with the exchange.