forget halacha for a second…al pi did you may be able to exploit vagueness in a return policy…but you all know it’s intended purpose. Lands End, and all these other companies, implement such return policies to attract customers. they accept torn clothing in exchange for new clothing to promote sales. note the word sales. ill say it again…SALES!!! once more…a little more vociferously…SSSSSAAAAAAAALLLLLLLLEEEEEESSSSSSS!!! they do NOT intend it to be a once in a lifetime purchase. they want you to be so satisfied with their service that they will be the company you turn to for all your clothing needs. how do they accomplish that by having their products traded up for 30 years?
they dont! its not the return policy’s intended purpose. in other words its cheating the system. ill say it again. cheating. see the word i used? CHEATING!!! now al pi din you may be able to get away with that, but al pi yashrus? definitely not.