Golden Mom – Though its true they sometimes destroy the item , thats primarily when they get reimbursed by the manufacturer for it (store wouldnt take the loss) , which is common by electronics (actual cost to the manufacturer is minimal and not worth the repair time) , but household items , such as China – cost product is high to manufacture , and they would not simply refund unless item is returned.
I have a neighbor who had been the purchasing manager at one of the Major dept stores , she told me without a doubt they receive many returns especially right after “the holidays” , sometimes even with food still on.
And she said the store would clean and repackage.
The times they dont , it is sent to the manufacturer who in turn can clean and relabel and package looking good.
Most often sent to their “Outlet Stores”.
Ever wonder where “Seconds” come from and how they are found. It is common from a customer who received and found the imperfection and returned to the store/manufacturer – and at times after altready been used………
My point is – being that you CANNOT know without certainty, and the policy for the returns are so liberal – one who is concerned with Kashrus (hope that means All of us) versus saving few pennies , would refrain from buying in such places. And would Opt for a Frum store , where they are aware of the issue and ONLY sell New.