When it comes to the Klal there are most definitely absolutes and I believe the one at play here should be b’yamin karov, b’smol rachok. Draw close with the (stronger hand)right and with the (weaker)left rebuke. Having said that I have to agree that the OTD reaction is not just due to abuse or difficulties but do you really think the solution is harsh mussar? The generations get weaker and less able to handle it, ask any menahel.
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