The fact was he wanted a seat near his elderly parents who needed to be cared for. JetBlue did NOT realize this, and I think it was a case of terrible customer service. The fact that the man insisted that he did not want to sit next to a woman, would be the chillul Hashem.
My personal opinion is that we don’t live in our own world where (even though we may think it) everything is created for us.
That is the biggest problem here. We are strangers in a strange land. We have to abide by THEIR rules. Dinah demalchusah dinah. especially after 9/11 where everything got much stricter. Who is this guy that he can just pick a seat on the plane without the consent of the attendants? He is not in charge.
A case of terrible customer service on JetBlue which they felt the person was causing too much trouble. But then again, it takes a lot for someone to cause so much trouble – to get thrown off the plane. This case is wrong on both accounts.