Popa, I think you would like Rav Shalom Arush’s new book on parenting (Garden of Education). He thinks we should basically never yell at kids (though there’s a lot more to his philosophy than that). The guy in shul may have realized he was wrong but was just infuriated in the moment. I don’t believe in yelling, but when my kids repeatedly misbehave it really drives me nuts. May Hashem save us from our own emotions!
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