2scents -“Then she says that at this time there is no one that is willing to help, therefore she will not hand over the phone or let the dispatcher talk to anyone. Interesting how she knew this without even asking anyone”
Why are you implying that she is lying? Maybe all that were around were seniors and staff. She knows the staff won’t do it and perhaps she is well aquainted with the seniors and know they won’t either. You can assume anything negative you want, but it doesn’t mean it’s true.