wiy- i disagree with that. true forgiveness may be understanding that the person that hurt you has a mental disorder and although it is not her fault she hurt you, she didnt know what she was doing, that doesnt mean you need to be friends with her. its different in every case. also, its true that you are not obligated to forgive anyone, but i once heard an amazing thought on this. basically, if you are mad at someone then some space in your soul is taken up by the anger. that space would be filled with bracha if you clear it out and forgive the person. also, when you are mad at someone, life isnt too much fun. you are constantly focused on badmouthing the person, or avoiding her, or whatever it may be.
shopping- reconilation is the restoration of friendly relations.