I bought a GE Washer & Dryer Combo for $1100. After installation of the machine my wife made her first wash & saw that the machine didn't wash the clothes. I contacted GE & they sent down a Technician but he left after 5 minutes after entering my home, claiming that the sound from the machine is good so nothing is wrong with the machine.
I made a complaint with the BBB, & received a call from someone by the name of Mary Beth Culver, she is the Assistant to the CEO of GE, after hearing my story she said that the technician makes the decision if the machine is broken & she agreed to send another Tech to check, but the Tech that came down was the same one as last time and raised his voice to my wife & insisted that it's working properly.
Again I called GE who scheduled a new appointment with another Technician, but he also said that the machine is working properly. I asked the Technician if maybe he can stay until the end of the cycle to see for himself that the machine is not washing but he refused even after showing him the dirty clothes that my wife supposedly washed already. Again I contacted Mary, I asked her what my next step is & she answered that GE can't do anything if the Tech doesn't find anything wrong. So I contacted the store where I purchased the machine but they told me that the policy of GE is not to accept returns but that I need to deal directly with the manufacturer. Again I called Mary, even though I told her that my personal Tech said that it's probably a problem with the pump she arranged for a contracted Tech to come check the machine, he said that it's spinning, draining & agitating as it should, so he doesn't see why the machine is not washing the clothes, but he admitted that he receives a lot of calls with this machine & it's not the best. After calling back Mary, she offered me to buy a new machine & they'll give me a discount, that's like telling me to throw out the $1100 & spend again $ to buy a new machine. My grandmother that all of her major appliances are from GE couldn't believe the service I received from GE.