Yes I think that it is very wrong to refer to someone you do not know as “GUYS” I work in a retail store & when I answer the phone, to “hey do you guys have……..” I usually hang up on them. In todays day & age when Chutzpa rules, it seems OK to do that. But by our Torah Standards, we have to have Kovod Habriyos and speak to people, especially if you do not know them, with proper respect. Do you think that a Rosh Hayeshiva would speak like that, or even a Rav. We are all Princes or Princess of our “TATTY, the KING” we have to be careful to great someone who is also Nivre BZtelem Elokim with the proper respect.
