I dont know why the woman did not use a cloth towel instead of Paper towels nor do I not know the reason why she did not ask a Rav what to do. Not everyone asks a Rav every Questions.
I know someone who runs a Halacha Hotline and he told me a woman used to call him up in a Southern Drawl and speak to him unlike he was used to (Not disrepctectful, just different . Like speaking to him in second person and not 3rd person) . He thought she was some sort of joker or Prankster. It turned out she was the daughter from a Rav from a yeshiva in Atlanta , GA and had recently gotten married and moved to NY. Some people might have answered her thinking she was an annoying nudnick or prankster instead of speaking to her properly. This can turn off some people.
When you write a book, you need to know who your audience is. Rav Mesisels I think is a Satmar Chassid and the book I quoted from seemed to be almost a book on Chasidus . I have rarely seen such a book like this written in English. He has also written an “Art Scroll” Biography on the Satmar Rebbe. You have to know who your audience is. Perhaps this book should have been written in Yiddish and not english. The Anglo crowd is different than the Yiddish crowd and this book did not seem to be aimed at Yeshivish Anglos either. More at the modern crowd (By the english it was written in, it was not written as Lomdus)
Not every Sefer is meant for every person.